Terms & Conditions

No bid retractions: once a bid has been submitted, it cannot be withdrawn or retracted.

Fair bidding: bid manipulation of any kind is prohibited. This includes placing bids on your own items or using another account to artificially increase the price of an item ("shill bidding").

Binding purchase: if you are the highest bidder at the end of an auction and any applicable reserve price has been met, you are obligated to complete the purchase. Placing a bid constitutes a firm commitment to purchase the item if you are the winning bidder.

Invalid or disqualified bids: Generations of Hope Online Auctions reserves the right to reject or void any bid that it reasonably believes was made in bad faith, intended to manipulate the auction process, violates these Terms & Conditions, or is prohibited by applicable law.

Winning bids: Generations of Hope Online Auctions will determine the winning bidder based on the bidding activity recorded on the auction website.

Winning bidders are responsible for paying for their auction item(s) in full.

Payment must be received within 48 hours after the auction ends.

If payment is not received by the deadline:

• The unpaid item will be automatically relisted.
• The item will be removed from your cart and will no longer be available to you.
• The buyer may be considered in default.
• A 25% re-listing fee, based on the original winning bid price, may apply.

Accepted payment methods will be identified on the auction website or communicated to the winning bidder.

Payment must be completed before an item can be picked up or shipped.

If a winning bidder fails to make full payment within 48 hours after the auction ends, the buyer will be considered in default.

If a buyer defaults:

• The unpaid auction item will be automatically relisted.
• The item will be removed from the buyer's cart.
• A 25% re-listing fee, based on the original winning bid price, may be charged.
• The buyer may be restricted from participating in future Generations of Hope Online Auctions until outstanding amounts or fees have been resolved.

Pick-up appointments: local pick-ups are available Monday–Friday, 10:00 AM–7:00 PM by appointment. Buyers are responsible for scheduling and attending their pick-up appointment.

Payment before pick-up: items must be paid in full at least 12 hours before your scheduled pick-up appointment in order to be included in that pick-up. Items that have not been paid for at least 12 hours before the scheduled appointment may not be available for pick-up during that appointment.

Pick-up deadline & restocking fee: items should be picked up within the designated pick-up period. If items have not been picked up by the start of Day 8 after the auction ends, a $2 restocking fee per item will apply. The buyer is responsible for any applicable restocking fees before the items can be released. Items that remain unclaimed may be subject to additional action, including re-listing or forfeiture, as determined by Generations of Hope Online Auctions.

If shipping is available for an auction item, the buyer may be responsible for applicable shipping and handling costs unless otherwise stated in the auction listing.

Buyers are responsible for providing an accurate shipping address. Generations of Hope Online Auctions is not responsible for items shipped to an incorrect address provided by the buyer.

Once an item has been transferred to the shipping carrier, delivery times and carrier-related delays are outside the control of Generations of Hope Online Auctions.

Generations of Hope Online Auctions makes every reasonable effort to ensure that every item won by a buyer is available for pick-up or shipment. However, there may be circumstances where an item cannot be located.

If an item you won is unavailable or cannot be located at pick-up:

• We will notify you and search for the item for up to 7 days after your scheduled pick-up.
• You may choose to receive an immediate refund or wait while we continue searching.
• If the item cannot be found within 7 days, you will receive an automatic refund on Day 8.
• Refunds may be issued to your original payment method or another refund option offered by Generations of Hope Online Auctions.
• No restocking fee will be charged if the item was lost or misplaced by Generations of Hope Online Auctions.

Auction items will be described as accurately as reasonably possible. Photos may be used to show the item's appearance and condition.

Unless otherwise stated, auction items are sold as-is.

Buyers are encouraged to carefully review the item description, photographs, condition information, size, quantity, and other available details before placing a bid.

Minor differences between photographs and the actual item, including differences in color due to photography or screen settings, do not necessarily constitute a defect.

All auction sales are final.

Returns, exchanges, or refunds are generally not permitted because a buyer changes their mind, places a bid by mistake, or decides they no longer want an item.

If an item is materially different from its auction description or there is another significant issue with the transaction, the buyer should contact Generations of Hope Online Auctions as soon as possible so the matter can be reviewed.

Any approved refund or adjustment will be determined by Generations of Hope Online Auctions based on the circumstances of the transaction.

The provisions of Section 6 (What Happens If We Can't Locate Your Item?) apply when an item has been lost or misplaced by Generations of Hope Online Auctions.

Generations of Hope Online Auctions reserves the right to postpone, cancel, modify, or discontinue an auction or sale when necessary.

An auction may be cancelled or postponed without prior notice when circumstances require it.

Auction items may be withdrawn, removed, or sold before or after the scheduled auction period when necessary.

Generations of Hope Online Auctions may temporarily or permanently discontinue an auction or extend the auction period when necessary.

Unless otherwise stated, auction items are generally awarded to the highest qualified bidder. Some items may be subject to a minimum reserve price or additional seller confirmation.

By participating in Generations of Hope Online Auctions, users agree to conduct themselves honestly and fairly.

Users may not:

• Manipulate bids or auction results.
• Participate in shill bidding.
• Use fraudulent or misleading information.
• Attempt to interfere with the operation of the auction website.
• Use another person's account without authorization.
• Engage in activity that violates applicable laws or these Terms & Conditions.

Generations of Hope Online Auctions reserves the right to suspend or terminate an account that violates these rules.

Users are responsible for maintaining the confidentiality of their account information and for all activity conducted through their account.

Users should immediately notify Generations of Hope Online Auctions if they believe their account has been accessed or used without authorization.

Generations of Hope Online Auctions is operated to help raise funds supporting the mission and programs of Generations of Hope, a nonprofit organization dedicated to supporting foster families, teen mothers, troubled youth, families in crisis, and individuals in need.

Auction proceeds help support programs, resources, and community initiatives provided by Generations of Hope.

By registering for an account, placing a bid, purchasing an auction item, or otherwise participating in a Generations of Hope Online Auction, you acknowledge that you have read and agree to these Terms & Conditions.

Generations of Hope Online Auctions reserves the right to update or modify these Terms & Conditions when necessary. Updated terms may be posted on the auction website and will apply to future auction activity.

Thank you for supporting Generations of Hope!

Your participation helps us turn auction bids into resources, opportunities, and hope for individuals and families in our community.